The online casino industry has evolved to keep up with the demands of an ever-changing gambling public which is becoming even more technologically advanced. In keeping with the trend, the Fortune Lounge Group of casinos has launched new desktop software that will help to make the player’s experience of their casinos more memorable.
This is just one of the ways that the Fortune Lounge Group (http://www.fortunelounge.com) has tried to re-invent themselves with regard to communicating with new and existing players. These days players are rewarded for just receiving a little downloadable message service that serves as a personal assistant when you’re online. This is a computer application called a ‘Personal Messenger’ and it updates players when there are new promotions, news and events occurring at their favorite casinos.
Some of the clever features that the Personal Messenger offers players include:
• Check your casino account balance.
• Contact the Fortune Lounge support team - live chat, email, and call-back & call centre numbers.
• Link directly to the Fortune Lounge Players Club, review your points balance and redeem your loyalty bonuses.
• Use the quick-link buttons to review the Fortune Lounge winners’ wall and to keep up to date with all the latest Fortune Lounge news.
• The Personal Messenger has been redesigned to make messages easier to read. You are now also able to delete your read messages.
The Personal Messenger replaces much of the electronic mail (email) communication that online casinos rely on to deliver their latest offers and promotions to existing and potential players. This relieves some of the SPAM concerns that casinos face when relaying their messages to their customers. Casinos have had to face the onslaught of anti-SPAM firms who blacklist them on the Net if they are reported to have sent unsolicited emails to undesirable recipients.
Enter the new Personal Messenger and the rest is history, and the best part of this nifty tool is that it will always be right there on your desktop. It does not take up much space within your program files either. It needs a mere megabyte to install and that beats having to go into the casino software to request information that you should, essentially have at your fingertips.
These new progressions have led to a new era in the industry where players are being consulted more and more to advance this ever-growing industry. This means that if there was ever an industry that has been setting trends with regard to customer service and player satisfaction, the online gambling industry would be at the forefront of these incremental changes, and would definitely have a thing or two to teach other markets in the corporate playing field.
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| Source:
PR Leap
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Sunday, 9 October 2005 |
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